Return & Refund
At Luxoria BD, we want you to feel confident when shopping with us. Please read our return and refund guidelines carefully before placing your order.
Shopping With Confidence
We understand that sometimes an order may not meet your expectations. Our return and refund process is designed to handle eligible cases as smoothly and fairly as possible.
Return Request
If you receive an eligible product issue, please contact Luxoria BD as soon as possible with your order details.
Product Condition
Returned products should remain unused, unworn and in their original condition with applicable packaging and tags intact.
Refund Process
Once an eligible return is reviewed and approved, the applicable refund process will be initiated.
Important Things To Know
Please keep the following guidelines in mind when requesting a return or refund.
Contact Us First
Please contact Luxoria BD before sending any product back. Our team will guide you through the applicable return process.
Product Must Be Unused
Items intended for return should be unused, unworn, unwashed and in their original condition.
Original Packaging
Please keep the original packaging, tags and other applicable product materials with the item.
Quality Check
Returned products may be inspected before a return, exchange or refund is approved.
Refund Confirmation
If your return is approved, our team will confirm the applicable refund process and next steps.
When A Return May Be Considered
✓ Eligible Situations
- Product received damaged or defective.
- Wrong product received.
- Product does not match the confirmed order.
- Other issues accepted after review by Luxoria BD.
× Generally Not Accepted
- Used, worn or washed products.
- Products damaged after receiving.
- Products without applicable original tags or packaging.
- Returns made without contacting Luxoria BD first.
How Refunds Work
Once a returned product has been received and reviewed, Luxoria BD will determine whether the order qualifies for a refund according to the applicable return conditions.
If approved, the refund will be processed using the applicable payment method or process communicated by our team.
The exact processing time may vary depending on the payment method and relevant service provider.
Return and refund eligibility may vary depending on the product, condition of the item and circumstances of the request. Please contact Luxoria BD before returning any product so that our team can provide the correct guidance.
Need Help With A Return?
If you have any questions regarding a return, refund or order issue, please contact our team. We are happy to help.
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